Privacy Policy

Protecting your enterprise data and operational privacy.

1. Consent & Introduction

Solid Stax (“we”, “our”, or “us”) respects your privacy and is committed to protecting the corporate and personal information provided to us. By using the Solid Stax website to browse or purchase IT infrastructure, you consent to our use of any and all information provided to us as outlined in this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide when registering for an account, expressing interest in our products, or completing a transaction. This includes:

  • Contact & Account Data: Name, corporate email address, phone number, and company name.
  • Billing & Shipping Data: Billing addresses, shipping addresses, and purchase history.
  • Automated System Data: IP addresses, browser types, operating systems, and site navigation paths collected via standard analytics to improve our website performance.

3. Secure Payment Processing & PCI Compliance

Solid Stax takes your financial security seriously. We maintain stringent PCI-DSS compliance to ensure your data is protected. All financial transactions are processed securely through our trusted payment gateway partner, Elavon.

We do not store, process, or transmit raw credit card data on our internal servers. Your sensitive financial information is encrypted and handled directly by Elavon to ensure the highest level of enterprise security.

4. How We Use Your Information

Solid Stax does not sell, trade, or transfer your information to outside parties for their marketing purposes. We utilize your data strictly to facilitate our B2B operations, including:

  • Processing transactions, verifying payments, and managing returns.
  • Communicating order statuses, tracking updates, and critical supply chain notices.
  • Improving the business relationship by responding to technical inquiries and occasionally informing you of relevant new product offerings.
  • Utilizing third-party enterprise platforms, including HubSpot for Customer Relationship Management (CRM) communications and ClickShip for live freight calculations, to securely manage your account and fulfill orders.

5. Information Sharing (Fulfillment & Drop-Shipping)

To successfully execute your orders and ensure rapid delivery, we must share necessary shipping information (such as your name, company name, delivery address, and phone number) with our trusted distribution partners, manufacturers, and couriers. This data transfer is strictly limited to the information required to fulfill your hardware orders.

6. Cookies and Tracking Technologies

“Cookies” are small files stored on your computer’s hard drive that help us maintain your logged-in session, remember your cart items, and analyze website traffic. Most internet browsers automatically accept cookies. If you prefer, you can modify your browser settings to decline cookies, though this may impact the functionality of our e-commerce platform.

7. Policy Modifications

Solid Stax reserves the right to make changes to this Privacy Policy at any time without prior notice. Any updates will be posted directly to this page. We encourage you to review this policy periodically to ensure you are aware of our most current data practices.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your corporate data, please contact our support team:

Solid Stax Inc.
300-72 Victoria St S
Kitchener, ON N2G 4Y9
Canada